Your questions, answered
At Detailed by Danielle, we believe in transparency and building lasting trust. We've compiled the most common questions our clients ask, addressing everything from cleaning processes to pricing. Because beyond a spotless shine, we know you're truly asking, "Can I trust you to care about my home the way I do?" And for us, that's always a resounding yes.
Frequently asked questions
We've compiled answers to the most common questions and concerns our clients have. Our goal is to make your experience with Detailed by Danielle as clear, comfortable, and reliable as possible, ensuring you feel confident and informed every step of the way.
What’s included in a standard cleaning?
Our standard cleaning covers all the basics: meticulous attention to kitchens, bathrooms, floors, and dusting. We ensure every clean is truly detailed, not rushed, giving you peace of mind that all essential areas are thoroughly addressed.
Do you use toxic-free or natural cleaning products?
Yes! This is a big priority for us. We offer toxic-free and natural cleaning options upon request, making our services safe for families, pets, and individuals with allergies. We ensure your home is clean without compromising on safety.
Are your cleaning times flexible?
Absolutely. We understand that our clients are often juggling work, school, and life. Flexible scheduling is a cornerstone of our service, and we strive to accommodate your specific needs to make booking as convenient as possible.
How do you price your cleanings?
Clients want clarity, so we aim for transparent pricing. We discuss whether pricing is flat or hourly, explain any potential add-ons, and clarify that the price won't change unexpectedly. For detailed information, please visit our Pricing & Packages page for tailored estimates.
Do I need to be home during the cleaning?
Many clients appreciate the convenience and peace of mind of not needing to be home. This is ultimately about trust and comfort, and we ensure your space is respected whether you're present or away. We'll coordinate access securely.
What are some common worries customers have about hiring a cleaning service?
We understand concerns like trust and safety (privacy, personal belongings), quality and attention to detail (no rushed jobs), product safety (chemicals, smells), transparent pricing, scheduling and reliability (no-shows), and consistency over time. For businesses, professionalism and avoiding disruption are key. We address these by prioritizing clear communication, using safe products, and ensuring reliable, consistent service.
What should I know or do before you arrive for residential cleaning?
We ask clients to lightly tidy personal items to allow us to focus on cleaning. Pets must be secured. Any special requests, sensitive areas, allergies, or product preferences (including toxic-free/natural products) should be communicated in advance. Please ensure safe and clear access to your home at the scheduled time.
Do you bring your own supplies and equipment?
Yes, we come fully prepared! Clients don't need to prep or shop. We bring all necessary professional supplies and equipment to ensure a thorough and efficient clean every time.
Do you offer recurring cleanings or one-time services?
We offer both! Whether you need a regular cleaning schedule to maintain your home's sparkle or a one-time service for a special occasion or move, we can tailor our services to meet your specific needs.
Are you insured and experienced?
Yes, we are fully insured, and with over 20 years of experience in the helping industry, you can feel confident inviting us into your home or business. Our commitment to safety and credibility is paramount.
Do you offer discounts, referrals, or loyalty rewards?
We value our clients! We offer a one-time referral discount for both the referrer and new client, along with seasonal or new-client promotions. Check our Promotions page for current offers, as this can be the final nudge to book.
What’s your cancellation or rescheduling policy?
We understand that life happens. We strive to offer flexibility without penalties, as clear policies reduce stress and misunderstandings. Please communicate any changes as soon as possible.
What should I know or do before you arrive for commercial cleaning?
For commercial spaces, please ensure work areas are accessible and free of personal or confidential materials. Any restricted areas, special instructions, or product preferences (including toxic-free/natural products) must be communicated in advance. Please also ensure we have access to the facility during the agreed service hours.
What’s unique about the Detailed by Danielle cleaning process and what's included?
We pride ourselves on flexibility and customization. Every space is unique, so we tailor each cleaning to your specific needs, focusing on your priorities and preferences. Our cleanings cover detailed attention to high-touch and frequently missed areas, alongside consistent communication and dependable service. We focus on quality, care, and results – not rushing through appointments. As a locally owned business with over 20 years of experience, you can trust us to treat your space with intention and respect.
Ready for a truly detailed clean?
At Detailed by Danielle, your peace of mind is our priority. We are dedicated to providing a professional, reliable, and thorough cleaning experience tailored to your unique needs. We're glad you're here to be a part of our story, and we look forward to earning your trust with every visit.
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